Refund policy
Returns Policy You have 30 days from the day you receive your item to request a return.
Eligibility Requirements To be eligible for a return, the item must be in the exact condition you received it — unused, with all original tags, seals intact, and in its original packaging. You will need your receipt or proof of purchase, as well as an unboxing video to verify the condition of the item upon arrival.
How to Start a Return Email us at support@bekindproduct.com with your unboxing video, photos of the item, and its shipping label. This helps us process your request as quickly as possible. Once your return is approved, we will email you the designated return shipping address and instructions. Please do not send anything back before we have confirmed your return; items that arrive without a pre-approved return cannot be processed.
Return Shipping Costs
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Customer Responsibility: If you are returning an item due to a change of mind or incorrect sizing, you will be responsible for paying the return shipping costs.
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Our Responsibility: If the item arrived damaged, defective, or was the wrong product due to our error, Bekind will cover or reimburse the return shipping costs.
What Cannot Be Returned For hygiene and safety reasons, certain items are strictly non-returnable. This includes intimate apparel (such as underwear), opened cosmetics, clearance/final sale items, and digital products or courses.
Exchanges The fastest way to get the right piece is to return what you have. Once that return is approved, place a new order for the item you want — that way you're not waiting on us to process a swap.
European Union 14-Day Cooling-Off Period If your order is shipping into the EU, you have the right to cancel or return it within 14 days for any reason, no explanation needed. The same condition requirements (including the unboxing video and intact tags/seals) apply.
Damaged, Defective, or Wrong Items Please inspect your package as soon as it arrives. If it is damaged, defective, or not what you ordered, email us at support@bekindproduct.com within 7 days of delivery with your unboxing video and photos. We will make it right and cover all associated shipping fees.
Refunds Once we receive your return, we will inspect it and email you to confirm your refund is approved. From there, refunds are issued to your original payment method within 10 business days — your bank or card provider may take a few extra days to post it on their end. If it has been more than 15 business days since your refund was approved, email us and we will look into it right away.